Order Processing Times
- In-stock items are processed within 3-5 Business Days.
- Pre-Order Items are processed in the time frame stated in the item listing.
- All US Orders are shipped USPS First Class, unless otherwise stated in the listing. Domestic Delivery times are between 2-5 Business Days, we ship from the Pacific Northwest.
- Its possible to upgrade to Express Shipping Options, please send us an email if you require a faster shipping method.
- International Orders ship with USPS International First Class Mail. Delivery Times are within 5-12 days depending on the destination country. You are responsible for any customs charges, but we can mark items as a “Gift" if you let us know.
Returns & Exchanges
- We do not accept returns, exchanges or cancellations.
- If there is any issue with your order, please let us know right away. Our team values your satisfaction with our products above all! If we
have somehow made a mistake with your order or if something has been damaged during shipping, we will fix it immediately
at no additional cost.
A note about Laser-cut Items
Our moths and butterflies are created with a laser-cutter, which uses a focused beam of light to burn through the paper,
creating one of the most precise cuts possible. This means that sometimes laser-cut pieces may have a faint smoky smell for a few
days (especially right after they're removed from their packaging). If you are extremely sensitive of allergic to smoke, laser-cut
items may not be right for you. We do
not offer refunds for slight laser burn marks, or print variations, as
these are an inherent part of this manufacturing process.