In-stock items are processed within 1-3 Business Days.
Pre-Order Items are processed in the time frame stated in the item listing.
Shipping
As of October 1st 2021 USPS shipping may be delayed up to 30% as per USPS holiday statement.
All US Orders are shipped USPS First Class Mail, unless otherwise stated in the listing. Domestic Delivery times are between 2-8 Business Days ( this is only a timeframe and not guarantied), we ship from the Pacific Northwest.
Orders will include a tracking number that can tell you the location of your package.
Its possible to upgrade to USPS PRIORITY MAIL (expedited delivery 2-5 days but not guarantied)
International Shipping
International Orders ship with USPS International First Class Mail. Standard Delivery Times are within 7-15 business days however with Covid delays it can take up to 2 months to receive an order. If you haven't received your order 2 months after you've placed it please contact us.
You are responsible for any customs charges, but we can mark items as a “Gift" if you let us know.
Any issues arising after asking us to mark an item as a "Gift" for customs, including missing or un-deliverable packages, are the responsibility of the buyer. We cannot replace such orders.
Returns & Exchanges
As a small artisan company, we sadly cannot accept returns for "change of mind", exchanges or cancellations.
We cannot replace items that have gone missing, or undelivered due to incorrectly entered shipping addresses. Please check your delivery information carefully when placing your order.
We are not responsible for orders stolen during transit or delivery.
If there is any issue with your order, please let us know right away. Our team values your satisfaction with our products above all! If we have somehow made a mistake with your order or if something has been damaged during shipping, we will fix it immediately at no additional cost.
