Use the code "FLUTTER" for free US Shipping on orders*

Shipping Policies


*COVID-19 Update: We are shipping orders as usual! The US Postal Service has restricted shipping internationally to several countries (see list here) *

Order Processing Times

  • In-stock items are processed within 3-5 Business Days.
  • Pre-Order Items are processed in the time frame stated in the item listing.

Shipping

  • All US Orders are shipped USPS First Class Mail, unless otherwise stated in the listing. Domestic Delivery times are between 2-8 Business Days, we ship from the Pacific Northwest. 
  • Orders will include a tracking number that can tell you the location of your package.
  • Its possible to upgrade to USPS PRIORITY MAIL

International Shipping

  • International Orders ship with USPS International First Class Mail. Standard Delivery Times are within 7-15 business days however with Covid delays it can take up to 2 months to receive an order. If you haven't received your order 2 months after you've placed it please contact us.
  • You are responsible for any customs charges, but we can mark items as a “Gift" if you let us know.
  • Any issues arising after asking us to mark an item as a "Gift" for customs, including missing or un-deliverable packages, are the responsibility of the buyer. We cannot replace such orders. 

Returns & Exchanges

  • As a small artisan company, we sadly cannot accept returns for "change of mind", exchanges or cancellations.
  • We cannot replace items that have gone missing or undelivered due to incorrectly entered shipping addresses. Please check your delivery information carefully when placing your order.
  • If there is any issue with your order, please let us know right away. Our team values your satisfaction with our products above all! If we have somehow made a mistake with your order or if something has been damaged during shipping, we will fix it immediately at no additional cost.