*COVID-19 Update: We are shipping orders as usual! The US Postal Service has restricted shipping internationally to several countries (see list here) *
Order Processing Times
- In-stock items are processed within 3-5 Business Days.
- Pre-Order Items are processed in the time frame stated in the item listing.
- As of October 1st 2021 USPS shipping may be delayed up to 30% as per USPS holiday statement.
- All US Orders are shipped USPS First Class Mail, unless otherwise stated in the listing. Domestic Delivery times are between 2-8 Business Days ( this is only a timeframe and not guarantied), we ship from the Pacific Northwest.
- Orders will include a tracking number that can tell you the location of your package.
- Its possible to upgrade to USPS PRIORITY MAIL (expedited delivery 2-5 days but not guarantied)
- International Orders ship with USPS International First Class Mail. Standard Delivery Times are within 7-15 business days however with Covid delays it can take up to 2 months to receive an order. If you haven't received your order 2 months after you've placed it please contact us.
- You are responsible for any customs charges, but we can mark items as a “Gift" if you let us know.
- Any issues arising after asking us to mark an item as a "Gift" for customs, including missing or un-deliverable packages, are the responsibility of the buyer. We cannot replace such orders.
Returns & Exchanges
- As a small artisan company, we sadly cannot accept returns for "change of mind", exchanges or cancellations.
- We cannot replace items that have gone missing, or undelivered due to incorrectly entered shipping addresses. Please check your delivery information carefully when placing your order.
- We are not responsible for orders stolen during transit or delivery.
- If there is any issue with your order, please let us know right away. Our team values your satisfaction with our products above all! If we have somehow made a mistake with your order or if something has been damaged during shipping, we will fix it immediately at no additional cost.